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7/16/18 - 4:24 PM EDT
Ok, I have decided to post here, because I can't get on the forum to do anything at all. Basically whether it is browsing, posting in the shoutbox, etc., I seem to be unable to do anything on the forum at all.
I didn't change anything, and this first started, when my husband, Mr. Nest, posted a reply to a topic on the forum. (No I am not blaming him, he was the one who told me that he got the error..)
Anyway, the first thing I did was try and refresh the page because when I clicked the link, I got the same error he did. And even though I was able to see the forum, I couldn't do anything else.
I immediately took a back up of the forum, and contacted the host to find out what was going on.
They got back to me about an hour later, apologizing for the issue and then said that they recreated my database, and that that should fix the issue. When I went to the forum this morning I still couldn't access it and when I tried to reply to my support ticket, I found that the ticket had been made "private" and the ownership/author area was blank, when it originally showed my name, and I was barred from replying to the ticket.
I was able to mark the ticket as "open" instead of "private" thinking that that might've been the issue, and I STILL wasn't able to reply.
So I created a new ticket, asking about why I had been restricted from replying to the previous ticket and got a response, asking for my support number and previous ticket number so they could help, and I replied with that info immediately.
There has been still been no response, and I posted THAT ticket at 8:00 AM EDT. The "support" I'm getting is about as useful as a handjob on a eunuch.
This is the last straw, I had been thinking about leaving their host for a while but was hesitant because I wasnt sure if another host, hopefully non-EIG, would be suitable for us since we have mature topics, and I wasn't looking to go back to being restricted on a free host either, and so, I stayed while I mulled over my limited options.
My decision has been made, although I did find another host that was as afforaable as our host once used to be before the EIG takeover, I am not looking to play cat and mouse games in trying to avoid them, and trying to find a host that will allow our content, and so, instead of putting down another $96 per year on a host that may or may not be swallowed up by EIG one day, I have decided to go back to Jcink, but with Jcink Premium instead.
I am sick of all of the bullshit with this host, and I am pissed the FUCK off with the way I have been treated especially after sticking with them from their fucked up transition after the host owner sold out.
This ordeal has just made me completely tired and I refuse to let it take the joy out of running a forum and so, back to Jcink we go. If you have any questions or concerns, please contact me at the following email addresses and I will try to get back to you A.S.A.P. Thank you for taking the time to read this, and I truly am sorry for the inconvenience this has caused.
Watch this space for changes, and if you need to contact me, feel free to do so [with your TC username] at these addresses..
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